Returns, Refunds and Buy-back

1. Returning a product

Required by Consumer Protection (E-Commerce) Rules, 2020 r.4(3) — Publish return, refund, exchange and warranty terms

You can return a product within [N] days of delivery if it is unopened and in its original packaging, or at any time if it arrived damaged, faulty, or is not what you ordered.

Cosmetics that have been opened cannot be returned for hygiene reasons unless they are faulty.

Still needed: set the return window; decide who pays return shipping

2. How refunds are paid

An approved refund goes back to the shopping wallet it was paid from, within [N] working days of the returned product reaching us.

Commission already paid on a returned order is reversed across the upline. If that takes an income wallet below zero, the shortfall is recovered from future earnings.

Still needed: set the refund processing time; decide whether refunds to the original bank account are offered, and on what terms

3. Buy-back for members

Required by Consumer Protection (Direct Selling) Rules, 2021 r.5(1)(d) — Offer a buy-back or take-back guarantee for goods bought by a direct seller

If you stop being a member, you can return unsold products that you bought in the previous [N] months, provided they are in resaleable condition. We will buy them back at [PERCENTAGE] of what you paid.

Commission and incentives paid on those products are deducted from the buy-back amount.

Still needed: set the buy-back window and percentage — this is a statutory requirement and a lawyer should confirm the terms are compliant

4. Cancelling an order

You can cancel any time before the order is shipped, from the order page. The full amount returns to your shopping wallet immediately.

Once shipped, an order follows the return process above.